FAQ

Q - What are your hours of operation & customer service

Our on line store is open from 9AM - 5 PM - Monday - Friday. Please send us an email, or if you prefer a text message and we will reply to you within 24 hours. You can also contact us outside of these hours, and depending on where we are, we will try to answer your call if possible between 9AM - 7PM on Saturday and Sunday.

However we will also aim to answer your queries outside of these hours if possible, if the matter is urgent.

Q - How often do you ship and on what days do you ship your items.

We understand that you are eager to receive your goods and will make every effort to get your order to you as soon as possible.

For all customers we ship our items within 3-5 days of placing your order, under normal circumstances, however there may be a slight delay during peak periods such as Christmas. Depending on your location this will take at least 3-5 days after it has left our premises, to arrive at your destination. As we ship with Australia Post, you usually will have the option of redirecting your parcel to a local postal locker, or local post office where you are not able to be home to accept the delivery.

Wholesale customers are shipped by our preferred carriers, and we ship to most locations within Australia, by arrangement. Please contact us for wholesale prices and any other inquires to ensure that we can offer you the best shipping rates for your region, should your order not qualify for free shipping.

Q - How much does shipping cost?

For Retail customers we offer flat rate shipping of $8.99 for all orders under $99. Shipping is free for all retail customers orders over $99. This does not apply to wholesale orders. We will ensure that our Wholesale customers are provided with a very competitive quote, for orders that do not qualify for free shipping.

Q - How do you ship your items?

We ship all of our items securely wrapped and with padding to provide added protection against breakage, to ensure that both our retail and wholesale customers receive their products in excellent condition.

Q - What are the prices for Wholesale Customers?

Contact Us for all inquires regarding wholesale account prices? We are more that willing to offer you wholesale discounts, after verifying that you are a genuine wholesale customer. This will be provide by the way of a wholesale discount on the purchase price. This may include free shipping depending on your location, for qualifying orders.

Q - How will my private information be handled?

We are committed to protecting the privacy of everyone who shops or interacts with us. We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.

We will handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities.

We are unable to accept responsibility for unauthorised access, loss or misuse to your personal information, where the security of information is not wholly within our control.

Q - Is my information secure and how are payments processed?

We never store usable credit card information on our site or within our database system. All payments are made via a secure payment gateway where your information is encrypted and secured by the highest levels of payment processing encryption available.

Q - What types of Activities are Prohibited on this website?

All activities that are in breach of any applicable laws in the State of Victoria, Commonwealth of Australia, or any local laws where you reside;

Activities that in any way, or transmit to or via the website, material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or prevents another person from using the website;

Any actions to conduct any illegal activities, on this or any other network or computer, including knowing transmit any virus, worm or disabling or malicious device, or attempt to modify any portion of the website or remove or alter copyrighted or trademarked material;

Any actions that attempt to, or obtain any details relating to customers, to create accounts by automated means, or create false identities.